Refund policy

 

Return and Replacement Policy

At Little Things, we aim to provide you with the best products and services. We understand that sometimes, issues may arise. Therefore, we offer ONLY a replacement policy for products that are found to have manufacturing defects or damage due to transportation. Please read our policy carefully to understand the conditions for requesting a replacement. NO returns accepted.

Eligibility for Replacement

We offer replacements for products under the following circumstances:

• Manufacturing defects
• Damage during transportation
• Parcel opening video without any pause or editing are mandatory. Without this no replacement request will be entertained.

Non-Eligibility for Replacement

Replacements are not available for:

• Damage due to normal wear and tear
• Incidental damage resulting from product malfunction
• Damage caused by customer negligence

Claim Process

If you receive a product that meets the criteria for replacement, you must:

1. Notify us within 2 days from the date of delivery.
2. Provide video and photographic evidence of the defect while the product is still in its original packaging.

How to Request a Replacement

To request a replacement, please follow these steps:

1. Write to us at littlethingsbyshivani@gmail.com or reach out to us on whatsapp at +91-7428768944
2. Provide your order details, including order number and purchase date.
3. Explain the reason for the replacement request and attach non-edited parcel opening video and photos of the product's defect or damage while it's still in its original packaging.
4. Our team will review your request and, if approved, guide you through the replacement process.

Our Commitment

At Little Things, we are committed to your satisfaction. We will promptly process your replacement request if it meets the eligibility criteria.

Contact Us

If you have any questions about our replacement policy or need assistance with a replacement request, please contact us at +91-7428768944